CX leaders face fresh and perennial challenges in 2026, from agentic AI to falling loyalty. Here are the top events ...

The growing business realization of this core purpose and critical pursuit has spawned many initiatives termed “customer-centric,” “customer-first,” “customer-focused,” “customer-oriented” and are, ...

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

To say that customer experience is important might be the understatement of the decade—or at least of the previous few years. The business benefits of focusing on customer experience can't be ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

AI customer experience has been the talk of the town since ChatGPT launched in late 2022. In the business world, fewer topics have been more mentioned. The prospect of AI replacing white-collar jobs ...

Twenty-five years ago, there was less of a need for utility companies to act as strategic advisors to their customers. Energy was simpler then; there were fewer options for electric and gas usage, and ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...