CX leaders face fresh and perennial challenges in 2026, from agentic AI to falling loyalty. Here are the top events ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

The new national day of celebration marks the conclusion of the Talkdesk 100 Days of Artificial Intelligence, championing the ways companies are transforming customer experience through innovation A ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with healthcare professionals. LAS VEGAS — Even in a $63.6 billion, ...

The 14th Annual Customer Experience Strategies Summit is scheduled for May 28–29, 2025, in Toronto. The event will be held at the Sheraton Centre Toronto Hotel. This summit convenes CX and CS ...

The debate surrounding tariffs usually centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts. As a customer experience professional, I ...

Generative artificial intelligence will eventually change the way organizations collect, analyze, and act on customer insights, Forrester Research says in a new report. But for now, only one-third of ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated approach treats AI as a dynamic, evolving system rather than a static tool ...