ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

As public and private organizations embrace new industry standards and technologies, such as Information Technology Infrastructure Library version 3 (ITIL v3) and configuration management databases ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

ITIL was, and remains, literally a library of books, though the OGC also offers a raft of ITIL-related materials on its Web site. Published in 2001, Version 2 focuses on two pillars of IT ...

Dubai, United Arab Emirates, June 4, 2007 - HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT ...