Computers are indispensable business tools, if they are working properly. Many small businesses can't justify the expense of a full-time IT position, so the job of trying to get a non-booting computer ...

You can complete about as much work on a computer that gets stuck in standby as you can on one that won't boot at all. To work your way past these kinds of operating problems, you need to diagnose ...

Like any computer, a Mac is prone to serious problems over the course of its life. A wide variety of things can go horribly, horribly wrong. From a complete failure to start to that terrifying kernel ...

You're the computer whiz in your circle of friends and family, which means, inevitably, somebody is going to call for tech support. If you can't fix it in person, these are the best approaches we've ...

I have a user who's machine is not pingable on our network, using computer hostname or associated IP. However, in troubleshooting this, I see that the IP the machine actually has does not resolve to ...

In this IT tale, a techie lands his first job working at a support center -- and learns to really listen to what a caller is saying Back in the mid-’90s, I worked at a support center for a line of ...