An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting.

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

WTF?! While many companies are scrambling to incorporate AI elements into their website, they may want to pause for thought after it emerged this week that a major courier company's customer service ...

AI is still working out its kinks. As chatbots embed in enterprise services we're getting a better idea of just how worthless they are at this point. Reading time 5 minutes Welcome to AI This Week, ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...