In an emergency, it can feel like every second counts. But at least nine New Jersey counties exceed the state’s 15-minute recommendation for average emergency medical services response times, state ...

Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help ...

DENVER ‒ In one of the last places where a real live person answers the phone immediately, AI is now playing an increasingly important role in helping 911 dispatchers speed police, firefighters and ...

Every call doesn't require a lights-and-sirens response. Here's how the city is handling nonurgent calls.