Data fragmentation risks. Disconnected CX technology leads to fragmented customer experiences. Centralizing data is key to delivering consistent, unified service. Technology alignment matters.

IN the coming year, true success with the Filipino customer will be measured by designing experiences across all channels ...

AI agents were supposed to be the shiny new heroes of customer experience. In 2026, they’re just as likely to be the reason your CFO cuts the budget and your CIO can’t sleep. But the problem isn’t ...

NEW YORK, Oct. 24, 2024 /PRNewswire/ -- CMP Research, a division of Customer Management Practice (CMP), a market intelligence firm for the customer management industry, has announced CMP Research ...

Clientshare celebrates a standout 2025, scaling worldwide, doubling engineering in London and moving to an AI-led CX ...

What’s your conversational experience maturity level? In today’s hyperconnected and competitive world, brands that excel in conversational customer experiences (CX) – real-time two-way interactions ...

The "2025 Agentic AI: Redefining CX Automation Report" has been added to ResearchAndMarkets.com's offering.

Level AI proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for customer ...

Recognition highlights Diabolocom's innovation leadership, sovereign cloud strategy, and customer-centric approach to secure, compliant, and sustainable software & AI for Customer Experience ...

SAN FRANCISCO--(BUSINESS WIRE)--Cognigy announces its placement in the CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management ...