AI is rapidly advancing, transforming global business services and BPO. Many traditional BPO tasks can now be done by AI, reducing costs and time. New-age BPOs will combine AI with human expertise.

Despite the billions of dollars at stake, portions of the financial sector have been slow to embrace AI. Reporting from last year locates banks’ hesitation (subscription required) in fears of job ...

Sustainability is no longer just a fashionable buzzword. Today, sustainability is a key to meeting consumer expectations, complying with regulatory conditions and reducing operational costs. But what ...