Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

Business Process Outsourcing (BPO) training certification is now available at the Trench Town Polytechnic College in St Andrew, Jamaica. The college started offering the certification in early ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Explore Get the web's best business technology news, tutorials ...