solution providers serving the midmarket and small businesses, and systems integrators. The Avaya channel program has three tiers based on revenue achieved—Emerald, Sapphire, and its top level ...

With the increasing complexity of business IT needs, these services are particularly valuable for small to medium-sized enterprises (SMEs) that may not have the resources to hire an in-house IT team.

Some aspects are known. Nortel's data products, for example, will become a fourth business unit for Avaya beyond its unified communications, contact center, and small-medium enterprise units.