Business Wire

GenAI-Powered Asynchronous Messaging, Available 24 x 7, Caters to Modern Customer Expectations While Reducing Operational Costs

TELUS Expert Messaging, part of the My TELUS app, eliminates wait times associated with traditional phone and live chat queues VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International, ...
Business Insider

Nuance Says "Text Me"; Amps Up Customer Self-Service with Asynchronous Messaging for SMS, In-App and Social Messaging Bots and PlatformsAs Consumers Embrace Messaging to Engage ...

BURLINGTON, Mass., June 07, 2017 (GLOBE NEWSWIRE) -- Nuance Communications, Inc., (NASDAQ:NUAN) today announced virtual assistant and asynchronous chat innovations have been added to the Nuance ...
InfoQ

Dropbox’s Asynchronous Platform Evolution: from Challenges to a Unified Messaging System Model

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...
MediaPost

Email And The Challenge Of Asynchronous Messaging

From vacuum-powered tube systems to dropping of slips on desks, organizations have long attempted forms of asynchronous messaging. They seemed to get it with email, but there are limits. Here is a ...