Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.

Salesforce's (CRM) $3.6B deal to acquire Fin pushes the tech giant further into customer engagement, RBC Capital Markets said. “Stepping back, we think the acquisition is interesting, particularly as ...

Salesforce announced Monday that it has agreed to acquire AI customer service company Fin for approximately $3.6 billion.

Salesforce Inc. today announced plans to acquire Fin, a major provider of customer service software, for about $3.6 billion. The deal will help the cloud giant enhance its Agentforce suite of ...